FAQs

All our DVDs are region 1 plus region free, working worldwide. However, you may find only region 1 logo on the DVD cover sometimes.

We do not guarantee all our DVDs have subtitles. And we do not guarantee the subtitles can be turn off.

Normally 8-10 days. Please find the tracking number at “My Account > Orders”.

https://www.royalmail.com/
https://www.fedex.com/en-gb/home.html
  1. For packages < 3Kg: Send by Royal Mail from our warehouse in the UK.
  2. For packages 3-50Kg: Send by Fedex / DHL  from our warehouse in Hong Kong.

You’ll receive another auto notification email in 1-2 days, you may need to check your junk box. Another way is visiting My Account for the tracking number.

Please no worry, it’s normal sometimes for the first 3-5 days. And will be there in the last few days of the ETA. However, please feel free to draw us a line if you believe something is wrong there.

Yes, please email us service@dvdwholesale.co.uk, we’ll look into it. Please do not open the dispute or claim from PayPal without contacting. Guarantee the full refund if missing.

We’ll define it a lost if the tracking number did not move over 2 weeks or packages are not delivered in 4 weeks from the date we dispatched it. We’ll make a full refund or send again for cases like this.

Yes, please email us service@dvdwholesale.co.uk, we’ll send the replacement or make a refund, no need to return.

No prob, we’ll take care of it upto 180 days, please email us service@dvdwholesale.co.uk for the replacement or other solutions.

We can provide our company’s invoice. However, we DO NOT guarantee it will pass Amazon.

Sorry we DO NOT accept cases like this. Please read our Terms and Conditions before ordering.

Sorry we’re not able to guarantee the delivery date. However, it’s possible if still in the ETA frame. Or please email us service@dvdwholesale.co.uk immediately for a full refund before we dispatch it.

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