Terms and Conditions

All You Must Know Before Ordering

1. About the DVDs

1.1 DVD Region

1. You may find only Region 1 logo on the DVD cover.
2. It’s also region free coded, guarantee working worldwide.

1.2 Subtitles

We do not guarantee all our DVDs have subtitles or the subtitles can be removed if have.

2. About Shipping

2.1 Shipping Fee

We offer free shipping within the UK and worldwide. However, we’ll charge this shipping fee in the Returns & Refund process.

2.2 Shipping Method

1. Royal Mail for packages <3Kg.
2. Fedex for packages 3-23Kg.

2.3 Where is it shipped from?

1. Royal Mail: from our warehouse in the UK.
2. Fedex / UPS: from our warehouse in Hong Kong or China.

2.4 Before Shipping

We need 1-3 days for handling time and will email you if we need further time, please watch your email everyday.
*Out of stock items: We do not guarantee all our DVDs are in stock, we’ll email you when it happens and we’ll dispatch whatever we have if not get your reply in 24hrs.
*If we can’t send you emails successfully: This is for some cases your email system are using firewall or white list. We’ll hold the shipping for 48hrs and refund you to cancel the order.

2.5 ETA

Shipping ETA is changing during the COVID-19, it can be different from week to week. Our ETA for Apr 2022:
Royal Mail: 10+ days, delays may happen.
Fedex: 9+ days, delays may happen.

2.6 Tracking Number

1. Tracking numbers will be provided in 3-5 days after your ordering.
2. Tracking numbers may not be updating in the first a few days and start to move in the last a few days of the ETA.

3. Package Lost / Damage (Quality Issues)

3.1 Package Lost

We’ll define it a lost if the tracking not updating over 3 weeks or packages not delivered in 4 weeks from the date we dispatched.
1. We’ll make a full refund.
2. We’ll send again if you would like.

3.2 Package arrived with damage

1. We’ll send replacements for the damaged DVDs.
2. We’ll make the refund for the damaged DVDs’ purchasing value.

3.3 Complaint from your customers

When you resell the DVDs and got complaint from your customers, we’ll send the replacement or make the refund for your purchasing value.

4. Returns & Refund

1. We only accept returns & refund for quality issues like it’s not working or damaged during shipping.
2. We DO NOT accept returns & refund for any reason you are not able to resell them. Including but not limited to copy right or authenticity cases.
3. For a final return, you need to return them to our warehouse in China and we keep the right to refund 50% of the sales price to cover our shipping fee which mentioned in SECTION 2.1

Your First Order

Please only place your 1st order when you finished reading above sections and accepted them.

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